What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not receiving notifiers to my email?

    Asked by AgTS on July 25, 2016 at 04:27 PM

    My email is no longer receiving notifications of any kind from JotForm. I tried replacing it with someone else's (They received emails fine), then reverting back to it with no luck. I've also removed it form a form and replaced it again, but came up with the same result. It doesn't seem to matter what form it is, I simply am not receiving notifications to this address any longer. I was earlier last month, I believe 6/14/2016 was the last time I received a notification successfully.

     

    Thank you for your time and help.

    Emails receiving receiving emails JotForm same then
  • Profile Image
    JotForm Support

    Answered by Nik_C on July 25, 2016 at 06:37 PM

    I checked your account and found out that you are not receiving emails since your email ended in our Bounce list and the reason is below:

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I removed it from our bounce list and you should be able to receive your emails now.

    In order to avoid these problems in future please check this guide.

    Also, I would recommend whitelisting our IP addresses.

    We're sorry for this inconvenience, please let us know if you have any further questions.

    Thank you!

  • Profile Image

    Answered by AgTS on July 26, 2016 at 09:48 AM

    Thank you so much, that fixed it!