Why I'm not receiving notifiers to my email?

  • Profile Image
    AgTS
    Asked on July 25, 2016 at 04:27 PM

    My email is no longer receiving notifications of any kind from JotForm. I tried replacing it with someone else's (They received emails fine), then reverting back to it with no luck. I've also removed it form a form and replaced it again, but came up with the same result. It doesn't seem to matter what form it is, I simply am not receiving notifications to this address any longer. I was earlier last month, I believe 6/14/2016 was the last time I received a notification successfully.

     

    Thank you for your time and help.

  • Profile Image
    Nik_C
    Answered on July 25, 2016 at 06:37 PM

    I checked your account and found out that you are not receiving emails since your email ended in our Bounce list and the reason is below:

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I removed it from our bounce list and you should be able to receive your emails now.

    In order to avoid these problems in future please check this guide.

    Also, I would recommend whitelisting our IP addresses.

    We're sorry for this inconvenience, please let us know if you have any further questions.

    Thank you!

  • Profile Image
    AgTS
    Answered on July 26, 2016 at 09:48 AM

    Thank you so much, that fixed it!