- AgTSAsked on July 25, 2016 at 04:27 PM
My email is no longer receiving notifications of any kind from JotForm. I tried replacing it with someone else's (They received emails fine), then reverting back to it with no luck. I've also removed it form a form and replaced it again, but came up with the same result. It doesn't seem to matter what form it is, I simply am not receiving notifications to this address any longer. I was earlier last month, I believe 6/14/2016 was the last time I received a notification successfully.
Thank you for your time and help.
- JotForm SupportNik_CAnswered on July 25, 2016 at 06:37 PM
I checked your account and found out that you are not receiving emails since your email ended in our Bounce list and the reason is below:Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP
I removed it from our bounce list and you should be able to receive your emails now.
In order to avoid these problems in future please check this guide.
Also, I would recommend whitelisting our IP addresses.
We're sorry for this inconvenience, please let us know if you have any further questions.
- AgTSAnswered on July 26, 2016 at 09:48 AM
Thank you so much, that fixed it!