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AgTSAsked on July 25, 2016 at 4:27 PM
My email is no longer receiving notifications of any kind from JotForm. I tried replacing it with someone else's (They received emails fine), then reverting back to it with no luck. I've also removed it form a form and replaced it again, but came up with the same result. It doesn't seem to matter what form it is, I simply am not receiving notifications to this address any longer. I was earlier last month, I believe 6/14/2016 was the last time I received a notification successfully.
Thank you for your time and help.
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Nik_CReplied on July 25, 2016 at 6:37 PM
I checked your account and found out that you are not receiving emails since your email ended in our Bounce list and the reason is below:
Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IPI removed it from our bounce list and you should be able to receive your emails now.
In order to avoid these problems in future please check this guide.
Also, I would recommend whitelisting our IP addresses.
We're sorry for this inconvenience, please let us know if you have any further questions.
Thank you!
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AgTSReplied on July 26, 2016 at 9:48 AM
Thank you so much, that fixed it!