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  • Profile Image

    Payment form subtotal calculation is equal to null

    Asked by AQUARIUSinfo on July 25, 2016 at 07:00 PM

    Hello!

    Our form's "Subtotal" calculation field seems to be going to null after an error in the credit card payment. Any way to avoid that? This is affecting the "Total" field (which ends up being 0).

    https://form.jotform.com/61667537533261

    Thanks!
    Carolyn

    Page URL:
    https://form.jotform.com/61667537533261

    clear hidden null
  • Profile Image
    JotForm Support

    Answered by jonathan on July 25, 2016 at 10:37 PM

    Since there is a hide condition rule in your form https://form.jotform.com/61667537533261 and the Clear Hidden Field values were set to ON, the hide action must be clearing the value of Subtotal field every time the form is submitted.

    Please try set the Clear Hidden Field values to OFF. You can do this in Preferences / Advance settings.

    Example:

     

    You can also watch on how to using this screencast video:

     

    Let us know if you need further assistance.