Emails are no longer coming through

  • Profile Image
    Access2Learn
    Asked on July 26, 2016 at 06:17 AM

    Until recently, notification emails have been coming through to our email address without any issues, however since Friday they are no longer coming through. I have added your email addresses to Outlook Safe Senders, and also added the following to Office 365:

    - us-sub1.jotservers.com
    - us-sub2.jotservers.com
    - aws-sub1.jotservers.com
    - aws-sub2.jotservers.com
    - us-app2.jotservers.com
    - jotservers.com
    - jotmails.com
    - jotform.com
    - amazonses.com
    - email.amazonses.com
    - *.smtp-out.amazonses.com
    - jotform.co
    - secure.jotform.co
    - s3.amazonaws.com  
    - static-interlogyllc.netdna-ssl.com 

    Help :-)

  • Profile Image
    beril
    Answered on July 26, 2016 at 07:52 AM

    We are sorry for the inconvenience that may have caused. Your email address, dsa@access2learn.co.uk is IN our bounce list.

    Results shows;

    Reason(s) : smtp; 550 relay not permitted.


    I removed it from the bounce and unsubscribe lists.

    In the future, if you have similar problems you can also remove your email address from bounce list on your side.

    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image
    Access2Learn
    Answered on July 26, 2016 at 08:09 AM

    That's great, many thanks!