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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails are no longer coming through

    Asked by Access2Learn on July 26, 2016 at 06:17 AM

    Until recently, notification emails have been coming through to our email address without any issues, however since Friday they are no longer coming through. I have added your email addresses to Outlook Safe Senders, and also added the following to Office 365:

    - us-sub1.jotservers.com
    - us-sub2.jotservers.com
    - aws-sub1.jotservers.com
    - aws-sub2.jotservers.com
    - us-app2.jotservers.com
    - jotservers.com
    - jotmails.com
    - jotform.com
    - amazonses.com
    - email.amazonses.com
    - *.smtp-out.amazonses.com
    - jotform.co
    - secure.jotform.co
    - s3.amazonaws.com  
    - static-interlogyllc.netdna-ssl.com 

    Help :-)

    Page URL:
    www.access2learn.co.uk/preassessment

    Emails through JotForm style size office
  • Profile Image
    JotForm Support

    Answered by beril on July 26, 2016 at 07:52 AM

    We are sorry for the inconvenience that may have caused. Your email address, dsa@access2learn.co.uk is IN our bounce list.

    Results shows;

    Reason(s) : smtp; 550 relay not permitted.


    I removed it from the bounce and unsubscribe lists.

    In the future, if you have similar problems you can also remove your email address from bounce list on your side.

    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by Access2Learn on July 26, 2016 at 08:09 AM

    That's great, many thanks!