What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can you help me with the form I created so it will allow customers to fill out the info.

    Asked by 1AWS9 on July 26, 2016 at 02:51 PM

    I created an appointment form that requires info from the customer (i.e. name, phone, address), but when I try to fill in the information, it dosen't take any letters or numbers. ????

    fill allow fill out can
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    JotForm Support

    Answered by BJoanna on July 26, 2016 at 03:14 PM

    Is this the form you are having issues with https://www.jotform.com/62075498749169

    I have tested that form, but I was not able to replicate mentioned issue. All data that I have entered are shown on the form.

    I have also submitted your form and my submission was successfully sent to your email address, with all data that I have entered. 

    Were you able to resolve your issue? In case that you have issue with some other form, please provide us ID of that form. And in case that you have embedded your form, provide us URL of your webpage. 

    Also tell us which browser and device are you using. 

    Let us know if you need further assistance. 

  • Profile Image

    Answered by 1AWS9 on July 26, 2016 at 03:45 PM
    Yeah, that’s it. Thank you
    Wade
    ...
  • Profile Image

    Answered by 1AWS9 on July 26, 2016 at 03:45 PM
    Thank you. When I go into my account, I click on the form for the template. I can edit the form, but cannot save it to my documents.
    ...
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    JotForm Support

    Answered by BJoanna on July 26, 2016 at 04:15 PM

    I am not exactly sure what you are trying to achieve. It is not possible to save form on you computer as document. You can convert you online form to Fillable PDF form.

    Fillable PDF - Everything you need to know about JotForm Fillable PDF Creator

    If you want to share your form with your users you can send them link of your form via email. To get the link of your form inside of Form Builder click on Publish option and copy the link of the form.

    Also you can email link to your users directly from our interface.

    How to send a form via email

    In case that you want to embed your form to your website and you need source code of your form, please check this guide: https://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form 

    You can also check this guides:

    Which form embed code should I use?

    Adding a form to a web page

    If I did not understood you correctly, please explain in more details what you are trying to achieve. 

    Hope this will help. Let us know if you need further assistance.