Form Support

Form submissions are not being emailed.

  • Profile Image
    iibnali
    Asked on July 26, 2016 at 05:16 PM

    Hi,

    I noticed today that form submissions are not being emailed. This issue seems to have started today.

     

    Even when I tried sending a test from the form, it was never delivered to my address

     

    Are you guys having issues?

     

    Thanks

    Page URL:
    https://form.jotform.com/52597083600153

  • Profile Image
    Chriistian
    Answered on July 26, 2016 at 10:03 PM

    Your email address was added to the bounce list, which is why you are not receiving the email notifications. I have now removed your email address from the bounce list so you should receive the next email notifications successfully.

    You can also check on your account if an address is in the bounce list. Here's how: How to Remove Your Email Address from Bounce List. Regards. 

  • Profile Image
    kevintaw
    Answered on July 27, 2016 at 12:08 AM

    same here, not in the bounce list but not received email.

    http://prntscr.com/by0bx1

  • Profile Image
    Chriistian
    Answered on July 27, 2016 at 01:14 AM

    Hello @kevintaw. To better assist you, I have moved your question to a new thread. Please follow this link to view it: https://www.jotform.com/answers/891332. Regards.