What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submissions are not being emailed.

    Asked by iibnali on July 26, 2016 at 05:16 PM


    I noticed today that form submissions are not being emailed. This issue seems to have started today.


    Even when I tried sending a test from the form, it was never delivered to my address


    Are you guys having issues?



    Page URL:

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    JotForm Support

    Answered by Chriistian on July 26, 2016 at 10:03 PM

    Your email address was added to the bounce list, which is why you are not receiving the email notifications. I have now removed your email address from the bounce list so you should receive the next email notifications successfully.

    You can also check on your account if an address is in the bounce list. Here's how: How to Remove Your Email Address from Bounce List. Regards. 

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    Answered by kevintaw on July 27, 2016 at 12:08 AM

    same here, not in the bounce list but not received email.


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    JotForm Support

    Answered by Chriistian on July 27, 2016 at 01:14 AM

    Hello @kevintaw. To better assist you, I have moved your question to a new thread. Please follow this link to view it: https://www.jotform.com/answers/891332. Regards.