Email Notifications

  • Profile Image
    williamsnhussey
    Asked on July 27, 2016 at 12:40 PM

    We are not receiving any email notifications when our customers use our forms. We have tried several different addresses. This has been an ongoing issue that we have contacted your customer service on several times.

    Please call us to discuss 800-258-1380

     

    You can speak with Sheila or Ally.

  • Profile Image
    BDAVID
    Answered on July 27, 2016 at 02:15 PM

    Two email recipients were in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    They have been white-listed now. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need more help, we will be glad to assist you.