We are having a problem with forms, they are not working. Website www.delpackaging.com

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    Don Knoles 
    Asked on July 27, 2016 at 01:20 PM

    None of the forms on our website are working. When they fill them out we do not get them.

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    BDAVID
    Answered on July 27, 2016 at 02:38 PM

    Upon checking one of your form, I can see that the recipient email was in bounce list:

    Please check if the recipient of your other forms are in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

     

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help, we will be glad to assist you.