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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form won't redirect to PayPal from my website.

    Asked by charlotteoliver85 on July 31, 2016 at 05:25 PM

    Hi-- I'm trying to set up a virtual signing on my website using PayPal as the payment service. I have the form on my web page and everything looks great but when I fill out the form and click "submit" the page does nothing. It just says "please wait" and spins. I have a Wordpress site and I used the Wordpress embed code to add it to my site. When I click on the direct link to my form and fill it out it redirects to PayPal without any problems. Is it an issue with my web site that's causing the form to not redirect to PayPal automatically? Thanks.

    Page URL:
    http://kallypsomasters.com/roar-paperback-virtual-signing-september-20<br/>16/

    Screenshot
    redirect to PayPal won't redirect to please wait web site site fill
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    JotForm Support

    Answered by BDAVID on July 31, 2016 at 07:45 PM

    Probably the embed method is conflicting with your page's code. Try embedding your form with the Iframe method: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Before you embed the code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the Iframe part in your webpage, example:

    Make sure to set the scrolling property to "yes", example:

    If the problem still persist, would you allow us to do real test submissions on your form? Let us know if you need more help.

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    Answered by charlotteoliver85 on July 31, 2016 at 08:20 PM

    Thanks for the response-- I have followed the steps above but when I tried embedding the Iframe part the form disappears completely from my page (see screenshot below). You have my permission to try anything you can to get this to work while embedded on my site. Thanks!

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    JotForm Support

    Answered by Chriistian on August 01, 2016 at 01:26 AM

    I see you removed the iFrame code and replaced it with the Wordpress embed code again. Can you please instead try using the Embed Form Plugin to embed the form to your page? Here's how: Embed JotForm in Wordpress using the Embed Form Plugin. If the issue still persists, please let us know. Regards.

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    Answered by charlotteoliver85 on August 02, 2016 at 06:49 PM

    Worked perfectly! Thanks so much.