I am not receiving email notifications when a new form has been submitted

  • gailhillis
    Asked on August 2, 2016 at 12:14 PM
  • Jan
    Replied on August 2, 2016 at 1:38 PM

    The reason why you are not getting the notification is because your email address is in the bounce list. 

    I am not receiving email notifications when a new form has been submitted Image 1 Screenshot 20

    I already removed it from the list. You may want to whitelist our mail servers and IP addresses. Please check this guide as well: How-to-Prevent-Email-Bouncing-Related-Issues

    If you have any questions, let us know. Thank you.

  • jvedel
    Replied on August 2, 2016 at 4:44 PM

    The same problem for me

  • Nik_C
    Replied on August 2, 2016 at 6:03 PM

    I have checked your account and you currently don't have any form so I was unable to find any email alerts that I could check.

    Please create a separate thread with your issue so we can respond to you faster.

    Thank you