What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving email notifications when a new form has been submitted

    Asked by gailhillis on August 02, 2016 at 12:14 PM
    new form email notifications not receiving email email
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    JotForm Support

    Answered by Jan on August 02, 2016 at 01:38 PM

    The reason why you are not getting the notification is because your email address is in the bounce list. 

    I already removed it from the list. You may want to whitelist our mail servers and IP addresses. Please check this guide as well: How-to-Prevent-Email-Bouncing-Related-Issues

    If you have any questions, let us know. Thank you.

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    Answered by jvedel on August 02, 2016 at 04:44 PM

    The same problem for me

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    JotForm Support

    Answered by Nik_C on August 02, 2016 at 06:03 PM

    I have checked your account and you currently don't have any form so I was unable to find any email alerts that I could check.

    Please create a separate thread with your issue so we can respond to you faster.

    Thank you