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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm getting reports that the form is failing to take people to Paypal payment page

    Asked by hypnoslimmer on August 02, 2016 at 01:06 PM

    I set up a form and it worked fine for some time. However, people are now telling me that my form no longer takes them to Paypal site to make payment after filling out and submitting the form

    Please advise.

    Thank you

    Brian

     

    Page URL:
    http://innervisionsuk.com/eft.htm

    Screenshot
    Paypal payment error on submit
  • Profile Image
    JotForm Support

    Answered by Welvin on August 02, 2016 at 02:51 PM

    I was able to submit your form and get the Paypal payment page, but we are getting some reports like this that forms are not working, error on submit. We are aware of the situation and our developers have been informed already.

    For the meantime, I would suggest updating your form embed codes. It seems that you're using the old one which is not secure. I would suggest using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

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    Answered by hypnoslimmer on August 02, 2016 at 03:07 PM

    Thank you - I m now getting people paying by paypal, but their forms are not being seen in submissions page, also i am not getting notifications and users are not getting the auto responce email.

    Hoping they will all show up soon

     Brian

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    JotForm Support

    Answered by Kiran on August 02, 2016 at 05:39 PM

    Ok. There must be a delay in updating the submissions to the database. Please check later and let us know if the submissions are still not showing up. If we have any update from our backend team. we'll post you here.

    Thanks!