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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiveing email alerts?

    Asked by brycereiki on August 02, 2016 at 04:57 PM

    Have noticed in the last week or two that I'm not receiving email for any form when it's been completed.  The only way I know is that I have your app on my phone, so I'm seeing the notification.  This is beginning to impact my business.  My email hasn't changed.  I did check specifically the workshop registration form and Reiki I and II form to verify the email was correct.  I'm not certain what to do next and would appreciate any assistance.

     

    Thanks!

    Bryce Goebel

    Page URL:
    http://areikiplace.com/calendar/protect-clear-energy/-issueappliestoht<br/>tps://form.jotform.com/61035767282155also

    Emails receiving a receiving emails
  • Profile Image
    JotForm Support

    Answered by Nik_C on August 02, 2016 at 06:27 PM

    Your email address was in our bounce list for the following reason:

    Reason(s) : smtp; 552 5.2.0 PTJY1t0044phVRk01 - PTJY1t0044phVRk01TJYF2

    I have removed your email from our bounce list and you should be able to receive notifications now.

    Please take a look at this guide on how to setup email alerts to prevent email bouncing issues.

    Let us know if you need more information.