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    Why am I not receiveing email alerts?

    Asked by brycereiki on August 02, 2016 at 04:57 PM

    Have noticed in the last week or two that I'm not receiving email for any form when it's been completed.  The only way I know is that I have your app on my phone, so I'm seeing the notification.  This is beginning to impact my business.  My email hasn't changed.  I did check specifically the workshop registration form and Reiki I and II form to verify the email was correct.  I'm not certain what to do next and would appreciate any assistance.



    Bryce Goebel

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    JotForm Support

    Answered by Nik_C on August 02, 2016 at 06:27 PM

    Your email address was in our bounce list for the following reason:

    Reason(s) : smtp; 552 5.2.0 PTJY1t0044phVRk01 - PTJY1t0044phVRk01TJYF2

    I have removed your email from our bounce list and you should be able to receive notifications now.

    Please take a look at this guide on how to setup email alerts to prevent email bouncing issues.

    Let us know if you need more information.