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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Adding form to facebook page: only 3 of 4 Facebook pages are listed in the "Add Page Tab" drop down window.

    Asked by CRAA on August 03, 2016 at 11:25 AM

    Hi, I am trying to add a Button with link to my FB page but it is not working.

    POST FB cannot a
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    JotForm Support

    Answered by Nik_C on August 03, 2016 at 12:32 PM

    Could you please provide more information about what seems to be the issue?

    Do you mean on the form on this page:

    https://www.facebook.com/greciaonlineauction/app/684336108254110/

    I am unable to find any issues with your form.

    We'll wait for your response.

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    Answered by CRAA on August 03, 2016 at 02:45 PM
    I am trying to post a button on my FB page but it will not go to the next
    step where I pick the page. It sats connecting to FB at the bottom of the
    page and then does nothing.
    ...
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    Answered by victor on August 03, 2016 at 03:46 PM

    We are not fully understanding your question. Can you please explain a bit more on what type of button are you trying to create in your Facebook page.

    Not user if it helps, but you can try reviewing the Facebook help page, adding a CALL TO ACTION button:

    https://www.facebook.com/business/help/312169205649942

     

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    Answered by CRAA on August 03, 2016 at 04:45 PM
    Sorry. I guess you call it a tab. I have attached a screenshot. It will not
    take me to the next step.
    ...
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    JotForm Support

    Answered by Nik_C on August 03, 2016 at 05:09 PM

    Not a problem, ok we're on the same page then. Unfortunately, we didn't receive your screenshot, here is the guide how to attach the picture to this thread.

    Now regarding the Facebook tab, you can use this guide. Please let us know in which step did you stuck?

    Make sure that you have Facebook page created and that you are logged in to Facebook when you try to put your form in Facebook tab.

    Please let us know if the issue still persists.

    Thank you!

  • Profile Image

    Answered by CRAA on August 04, 2016 at 12:47 PM

    When it reaches this point it does not go to the next step.

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    JotForm Support

    Answered by Nik_C on August 04, 2016 at 02:02 PM

    I see that you are trying to do this on a tablet if I'm not mistaken. 

    Please check if your pop-ups are not blocked and also try to use your Browser in Desktop mode on your tablet since that could be the issue why you don't see the pop up for log into Facebook after you click Add JotForm tab. Also on that same screen please try to tap on three dots on the upper right corner and click open in Browser. That might help.

    Please let us know how that worked for you.

    Thank you!

     

  • Profile Image

    Answered by CRAA on August 07, 2016 at 12:45 PM
    No, I just got the screen shot from my tab. I am trying to do it on the
    computer.
    ...
  • Profile Image

    Answered by CRAA on August 07, 2016 at 12:45 PM
    Ok....sorry, I did have a pop up block. I got it to work but it is now
    showing the particular page I want to add it to. It is only showing 3 pages
    and I have 4.
    ...
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    JotForm Support

    Answered by BDAVID on August 07, 2016 at 02:30 PM

    What is the page that is not listed in the drop down? https://www.jotform.com/help/22-Adding-a-form-to-your-Facebook-page 

    Alternatively, you could try to add the form to that specific Facebook page using the custome Iframe app method: https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App- 

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    Answered by CRAA on August 07, 2016 at 02:45 PM
    https://m.facebook.com/greciaonlineauction/
    ...
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    JotForm Support

    Answered by BDAVID on August 07, 2016 at 04:26 PM

    Can you make sure to temporally disable any security setting, or restrictions on that Facebook page, then check if it appears in the "Add Page Tab" drop down window:

    Also, make sure that FB page is under the same account you used to login.