Not recieving notifications

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    Hornbordplader
    Asked on August 04, 2016 at 03:03 AM

    Hi

     

    do not recieve notifications any more, our IT manager says that Jotforms IP adress is Blacklistet ?

     

    Kind Regards

     

    Allan 

     

    Horn Bordplader A/S

  • Profile Image
    Jan
    Answered on August 04, 2016 at 08:43 AM

    You have 2 email recipients in your notification. The first one is in the bounce list. It is the reason why you are not getting notifications.

     

     

    I have remove it from the list now. You should be getting new notifications now.  You may want to whitelist our mail servers and IP addresses. Please check this guide as well: How-to-Prevent-Email-Bouncing-Related-Issues

    If you have any questions, let us know. Thank you.