Not receiving notifications in my email

  • Profile Image
    kcashion
    Asked on August 04, 2016 at 03:49 PM

    When one of our departments uses the forms and enter their email address to get a copy of what they submitted...they are no longer receiving a copy. We have check on their email account to make sure nothing is blocked or moved to junk and we do not see an issue.

     

    Is there anyway their email address would be block inside our form to get a confirmation? The email address is gracekids@gracechurchlive.com.

     

    This is the only email address that is having issues getting a confirmation of what they have sent.

  • Profile Image
    victor
    Answered on August 04, 2016 at 04:49 PM

    When reviewing the email in question I noticed that is was located in our bounce list:

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I have removed it and the user should be able to receive notifications.

    If you have any problems with this or other emails, you may check and remove any emails that are in the bounce list.

    ACCOUNT->SETTINGS->BOUNCE LIST

     

    How to Remove Your Email Address from Bounce List

  • Profile Image
    kcashion
    Answered on August 04, 2016 at 05:45 PM
    Great! Thank you so much!
    Thank you,
    Finance Department
    ...