How can I adjust my conditional logic?

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    Asked on August 04, 2016 at 04:38 PM

    I can't seem to quite figure out why my conditional logic is not working.

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    Answered on August 04, 2016 at 05:28 PM

    I am not sure if I understand your query correctly. As I check your Jotform, I see that you set a condition to a page break. Do you want to skip pages based on the conditions? If so, please refer to the guide below that can help you with.

    If you are referring to something different, please provide us with more information that you are trying to achieve so that we can guide you in the right direction.

    Thank you! 

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    Answered on August 04, 2016 at 07:45 PM
    I have a check box on page 3. I want to make it so that if I check custom
    cake, it will go to page 4. If I check chocolate covered strawberries it
    will go to page 5 and so on. And if I do not select one of the check boxes
    then I do not want it to show the corresponding description pages.
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    Answered on August 04, 2016 at 07:45 PM
    Do you all have a phone number that I can contact you all?
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    Answered on August 04, 2016 at 08:39 PM


    We currently do not have live support via phone. You can use our support forum for your questions and assistance needed and we will make sure to attend to it the soonest.


    I checked your form and I see what you need.

    Check this screencast video on how to.

    I see that there were other rules that affects skip to page already. Example for page 5, there is an existing rule already. If you want to add the rules for the Checkbox, you can combine the rules instead. You can see on the video above how I did it.

    I have fixed the condition rules for page 5 for you. You can try on your own how to apply it also to the other conditions.

    Hope this help. Let us know if you need further assistance.


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    Answered on August 05, 2016 at 10:45 AM
    It's still not working for me. Can you delete all the conditional logic
    pieces and start redo the conditional logic the way I need it?
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    Answered on August 05, 2016 at 12:50 PM

    You can directly edit, add or delete conditions in your "Conditions" wizard, I cloned your form and I see that you have already deleted most of the conditions?

    We do not exactly know your whole workflow process, it would also be best to set it up directly on your end so that you can simply add, edit or delete conditions whenever you like. 

    To learn more about conditional logic, please do take time to read the following links: 


    My colleagues also shared a couple of tips and tricks on how to properly setup your condition. If you are still having problems on this, please do provide us more information.

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    Answered on August 06, 2016 at 12:45 PM
    If I thoroughly explain to you what I am after, can you set up my
    conditions for me?
    With best regards,
    *Chief Information Officer*
    Clayton M. Griffin Jr.
    2012 North Road Street Suite B | Mildred’s Plaza | Elizabeth City, NC 27909
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    Answered on August 06, 2016 at 02:12 PM

    Hello Clayton, it appears you have deleted ALL your conditions now. As my colleague implied, you have 2 options to choose from on how to proceed:

    1. Set up your conditions the way you want it. If there's a condition that's not behaving as you expect it to, we can help you in figuring out what's causing the problem and offer a solution. Keep in mind that this will be the BEST approach to go to. This way, you craft your own logic, apply it on your form, then we'll help you in debugging if you're stuck along the way.

    2. On the other hand, we can also help you setup your conditions from scratch, but we will kindly require you to give us your exact workflow, from top to bottom, as accurate as you can, to minimize the back and forth in laying out what exactly you want to happen.

    IMHO, if I'm in your shoes, I will go with #1 above. That way, you have total control over your conditions and it will also help us in assisting you better.

    Let us know what you think and if you'll go with #2 above, we're hoping to see your complete workflow (with screenshots if applicable, here's how) on your next reply. Hoping to hear from you soon.