What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Still not working...

    Asked by poolmanagementgroup on August 05, 2016 at 02:10 PM

    Why am I not getting any support to my questions?  I've been waiting for 4 days on an answer...the issue has been going on for three weeks!  In the meantime, my business is being affected.  Please contact me asap.

    Getting in My Questions not getting
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    JotForm Support

    Answered by Kevin_G on August 05, 2016 at 02:58 PM

    I can see you've opened multiple threads recently about email notifications, the most recent thread you've opened is on this link: https://www.jotform.com/answers/892832 

    One of our colleagues is working on it currently and you should receive a reply there soon. 

    I would also suggest you to provide the bouncing message to your email provider so you can check and ensure all is working fine on your end. 

    Another way to avoid bouncing is by setting up SMTP on your account, it does not use our IP addresses to send emails so this will avoid the issue with not sending emails due to bouncing. 

    Also, please avoid opening multiple threads about the same issue, having multiple threads about the same will generate confusion and it will make hard to follow your case. 

  • Profile Image

    Answered by poolmanagementgroup on August 05, 2016 at 03:46 PM
    You guys just don’t read my posts…I have done everything that you have suggested without success. It DOESN’T work.
    I have sent multiple threads so I can hope to hear back from someone…I hadn’t heard back from BDAVID in 4 days…all the while we get further and further behind at my company. The notifications need to work for us.
    I STILL haven’t heard from BDAVID, but now yet another member of your team named John_Benson who essentially told me to start at the very beginning of the troubleshooting steps. Someone can surely figure this out at jotform right?
    Michael J. Brown
    Director of Leadership & Operations
    P: 770-993-4665 Ext. 122
    C: 404-539-9525
    F: 770-642-6532
    michael.brown@poolmanagementgroup.com
    [cid:image002.jpg@01CE89F5.04B7A4A0]
    I 1210 Warsaw Road, Suite 900 • Roswell, GA • 30076 I
    ...
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    JotForm Support

    Answered by jonathan on August 05, 2016 at 04:31 PM

    Hi Michael,

    I have sent multiple threads so I can hope to hear back from someone

    Creating multiple thread about the same issue will not result to faster response turn-around response. In fact it has the exact opposite effect -- it will just be more slower.

    If you create multiple threads about the same issue, multiple support members will be assigned on each thread. Which means a support time will be wasted on an issue that is needlessly being worked on without any coordinations. It will also confuse you and the support if the solutions provided were different.

    If its only one thread, multiple support can be assigned to the same thread and they will have coordination and can work together to resolve the existing issue. Result -- faster turn around and resolution.

    Please do not create multiple thread about the same issue. Only create a new thread if it is different from the previous issue that had been posted already.

    --

    From what I have checked, the original thread about this issue is from this thread 

    https://www.jotform.com/answers/892832-Not-receiving-email-notifications-#17

    Please refer to that thread instead for your follow up question/message.

    I will marked this thread closed now.

    Thank you.