What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal payment not working

    Asked by theagalotkey on August 06, 2016 at 06:43 AM

    hay! i setup a payment form whit paypal, but when im going to preview and try to buy, i get this massage: This feature is only available to Business and Premier Accounts.

    what should i do to fix it?

    Page URL:

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    JotForm Support

    Answered by Jan on August 06, 2016 at 09:38 AM

    I opened your form and I did a test submission. However, I wasn't able to replicate the issue. I was able to submit the form and the PayPal page shows up.

    Are you using PayPal, PayPal Express or PayPal Pro? Please check these helpful guides:


    If you are using PayPal Express, you need to have a Business PayPal Account. Please check this guide: Configuring-PayPal-Express-Integration

    Hope that helps. Thank you.