What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form has been disabled

    Asked by Ehrivera on August 06, 2016 at 02:13 PM

    It seems because I added my facebook page, my account was disabled.  Please reactivate my account.  Thanks. 

    preview disabled form disabled disabled form suspended
  • Profile Image
    JotForm Support

    Answered by John_Benson on August 06, 2016 at 03:20 PM

    Your account was suspended automatically by our phishing detector tool. I checked your forms and I saw fields that are asking for credit card details. Please take note that you are not allowed to collect credit card information here in JotForm. Please check our terms of use.

    We can only activate your account if you allow us to remove the guilty fields.

    If you need to collect payments from your users, you need to use one of our payment processors. Here's a guide: Setting-Up-Your-First-Order-Form

    We'll wait for your reply. Thank you.