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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change my billing information/payment method

    Asked by KrisTina  on August 08, 2016 at 10:50 AM

    The Hawthorne Hotel has been a long-term subscriber to JotForm. However, I do not have account details. We have a new credit card and I need to update our account.

     

    Please advise.

    978-825-4337

    payment method billing information information method
  • Profile Image
    JotForm Support

    Answered by Nik_C on August 08, 2016 at 11:30 AM

    Can you please let us know which account's credit card information you're trying to change?

    Anyhow, if you go to My Account-Billing  you will be able to see your credit card information and should be able to change it.

    If you have any additional questions, please let us know.

    Thank you!

  • Profile Image

    Answered by KrisTina  on August 08, 2016 at 11:46 AM
    This account was set up by our previous General Manager. I have no log in or account information, save for the attached email.
    Juli Lederhaus and Kristie Poehler are no longer with the Hotel.
    KrisTina Wheeler
    Executive Administrative Assistant to
    Patrick Cornelissen, General Manager
    Hawthorne Hotel
    18 Washington Sq West | Salem, MA 01970
    Direct 978-825-4337
    www.hawthornehotel.com
    Take a virtual tour of the Hawthorne Hotel.
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on August 08, 2016 at 12:15 PM

    Do you have any information that will help us determine if the account is right,like a website where you embedded will help or the form itself?

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by KrisTina  on August 08, 2016 at 01:45 PM
    www.hawthornehotel.com
    KrisTina Wheeler
    Executive Administrative Assistant to
    Patrick Cornelissen, General Manager
    Hawthorne Hotel
    18 Washington Sq West | Salem, MA 01970
    Direct 978-825-4337
    www.hawthornehotel.com
    Take a virtual tour of the Hawthorne Hotel.
    ...
  • Profile Image
    JotForm Support

    Answered by david on August 08, 2016 at 01:59 PM

    I checked your webpage and did not find any JotForm forms.  Do you happen to have the URL of a webpage where the forms are present or a direct link to any of the forms?  With the information, we can let you know exactly what account the forms are associated with.