Why I'm not receiving submissions to my email address?

  • Profile Image
    CATLYN
    Asked on August 09, 2016 at 03:52 PM

    This isn't the first time I've not received forms. Y'all fixed it for each form, but this is a new one. Please help! Thank you in advance for your assistance. Catlyn

  • Profile Image
    Nik_C
    Answered on August 09, 2016 at 04:47 PM

    I'm assuming that you're referring to receiving submissions to your email. I checked our logs and I see that your email is in our Bounce list, and the reason is below:

    Reason(s) : 554 Denied [03213475.0.704159.00-2359.1257332.p02c11m004.{mxN}.net] (Mode: normal).

    I removed your email from our bounce list, but please check this guide, if you didn't, on how to prevent such issues. Also, try whitelisting our domains with your provider.

    We're sorry for this inconvenience. 

    Do get back to us if you have any further questions. 

    Thank you!