Form is stuck on "please wait"

  • Profile Image
    emilyben
    Asked on August 11, 2016 at 12:51 PM

    I made a new form and implemented it into my website. When clients try to pay with paypal and submit the form (on jotforms, not to the paypal part yet) it freezes on submit forms. This is only happening on one of my 4 forms that use paypal. Also, captcha is stuck trying to generate. 

     

    www.emilybennettphotography.com/mini-session

  • Profile Image
    david
    Answered on August 11, 2016 at 02:13 PM

    I tested the form itself and was redirected to PayPal without issue.  There may be something up with the oEmbed method.  Try replacing your current embed code with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If that does not allow the embedded form to function properly, let us know and we will be happy  to have another look.