What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is stuck on "please wait"

    Asked by emilyben on August 11, 2016 at 12:51 PM

    I made a new form and implemented it into my website. When clients try to pay with paypal and submit the form (on jotforms, not to the paypal part yet) it freezes on submit forms. This is only happening on one of my 4 forms that use paypal. Also, captcha is stuck trying to generate. 

     

    www.emilybennettphotography.com/mini-session

    Page URL:
    www.emilybennettphotography.com/mini-session

    please wait stuck new form session Freezes www
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    JotForm Support

    Answered by david on August 11, 2016 at 02:13 PM

    I tested the form itself and was redirected to PayPal without issue.  There may be something up with the oEmbed method.  Try replacing your current embed code with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If that does not allow the embedded form to function properly, let us know and we will be happy  to have another look.