- lidenglandAsked on August 11, 2016 at 04:00 PM
For a couple of forms I've created, the auto-responder emails are not going through properly when the online form is submitted. I've even deleted and reset the email address in the auto-responder and tried to send a "test" email. Still, none are being received.
I would appreciate any feedback as to why this might be happening. I am not sure if I've inadvertently changed a setting on specific forms, or on the account altogether. Anything you can offer as a solution is most appreciated.
Please let me know if you would like more detail about this issue.
- JotForm SupportBDAVIDAnswered on August 11, 2016 at 05:18 PM
Are you referring to this form? https://www.jotform.com/62153804075957
The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "firstname.lastname@example.org" sender.
Here are our domain names:
Let us know if you need more help.
- lidenglandAnswered on August 16, 2016 at 06:45 PM
Thank you for the assistance! The issue seems to have resolved, and hopefully it was a one-time thing related only to a particular form. I receive jotform notification emails VERY often, so I am hoping this does not happen again.
Thank you for your prompt reply in helping to resolve my issue!
Have a blessed day!
t: (866) 547-0764 ext. 17
- JotForm SupportliyamAnswered on August 16, 2016 at 08:09 PMHello Lydia,On behalf of BDAVID, you are welcome.If you have other questions, please let us know.Thanks.