auto responder email not working

For a couple of forms I've created, the auto-responder emails are not going through properly when the online form is submitted. I've even deleted and reset the email address in the auto-responder and tried to send a "test" email. Still, none are being received.

I would appreciate any feedback as to why this might be happening. I am not sure if I've inadvertently changed a setting on specific forms, or on the account altogether. Anything you can offer as a solution is most appreciated.

Please let me know if you would like more detail about this issue.

Thank you.

~Lydia England

Are you referring to this form? https://www.jotform.com/62153804075957 

The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

Here are our domain names:

- us-sub1.jotservers.com

- us-sub2.jotservers.com

- aws-sub1.jotservers.com

- aws-sub2.jotservers.com

- us-app2.jotservers.com

- jotservers.com

- jotmails.com

- jotform.com

- amazonses.com

- email.amazonses.com

- *.smtp-out.amazonses.com

- jotform.co

- secure.jotform.co

- s3.amazonaws.com  

- static-interlogyllc.netdna-ssl.com

 

Let us know if you need more help.

Thank you for the assistance! The issue seems to have resolved, and hopefully it was a one-time thing related only to a particular form. I receive jotform notification emails VERY often, so I am hoping this does not happen again.
Thank you for your prompt reply in helping to resolve my issue!
Have a blessed day!
Lydia England
Administrative Assistant
t: (866) 547-0764 ext. 17
www.sovgracemd.net
[cid:FB328DF4-4C06-4124-BAC0-608B8AF1403D@home]
...

Hello Lydia, On behalf of BDAVID, you are welcome. If you have other questions, please let us know. Thanks.