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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    auto responder email not working

    Asked by lidengland on August 11, 2016 at 04:00 PM

    For a couple of forms I've created, the auto-responder emails are not going through properly when the online form is submitted. I've even deleted and reset the email address in the auto-responder and tried to send a "test" email. Still, none are being received.

    I would appreciate any feedback as to why this might be happening. I am not sure if I've inadvertently changed a setting on specific forms, or on the account altogether. Anything you can offer as a solution is most appreciated.

    Please let me know if you would like more detail about this issue.

    Thank you.

    ~Lydia England

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    JotForm Support

    Answered by BDAVID on August 11, 2016 at 05:18 PM

    Are you referring to this form? https://www.jotform.com/62153804075957 

    The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com


    Let us know if you need more help.

  • Profile Image

    Answered by lidengland on August 16, 2016 at 06:45 PM

    Thank you for the assistance! The issue seems to have resolved, and hopefully it was a one-time thing related only to a particular form. I receive jotform notification emails VERY often, so I am hoping this does not happen again.
    Thank you for your prompt reply in helping to resolve my issue!
    Have a blessed day!
    Lydia England
    Administrative Assistant
    t: (866) 547-0764 ext. 17
  • Profile Image
    JotForm Support

    Answered by liyam on August 16, 2016 at 08:09 PM
    Hello Lydia,On behalf of BDAVID, you are welcome.If you have other questions, please let us know.Thanks.