auto responder email not working

  • Profile Image
    lidengland
    Asked on August 11, 2016 at 04:00 PM

    For a couple of forms I've created, the auto-responder emails are not going through properly when the online form is submitted. I've even deleted and reset the email address in the auto-responder and tried to send a "test" email. Still, none are being received.

    I would appreciate any feedback as to why this might be happening. I am not sure if I've inadvertently changed a setting on specific forms, or on the account altogether. Anything you can offer as a solution is most appreciated.

    Please let me know if you would like more detail about this issue.

    Thank you.

    ~Lydia England

  • Profile Image
    BDAVID
    Answered on August 11, 2016 at 05:18 PM

    Are you referring to this form? https://www.jotform.com/62153804075957 

    The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.

  • Profile Image
    lidengland
    Answered on August 16, 2016 at 06:45 PM

    Thank you for the assistance! The issue seems to have resolved, and hopefully it was a one-time thing related only to a particular form. I receive jotform notification emails VERY often, so I am hoping this does not happen again.
    Thank you for your prompt reply in helping to resolve my issue!
    Have a blessed day!
    Lydia England
    Administrative Assistant
    t: (866) 547-0764 ext. 17
    www.sovgracemd.net
    [cid:FB328DF4-4C06-4124-BAC0-608B8AF1403D@home]
    ...
  • Profile Image
    liyam
    Answered on August 16, 2016 at 08:09 PM
    Hello Lydia,On behalf of BDAVID, you are welcome.If you have other questions, please let us know.Thanks.