What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Selected option on dropdown menu not visible

    Asked by fitmealsmurray on August 12, 2016 at 07:13 AM



    Many customers are complaining they will select a drop down and cannot see it.  What can I do to fix this issue?


    Thank you~




  • Profile Image
    JotForm Support

    Answered by Jim_R on August 12, 2016 at 10:23 AM

    Hello Anne-Marie, since you haven't mentioned which form you're having issues with, I tried my luck checking the last form you edited https://www.jotform.com/62242914928157

    I checked the 2 dropdown menus you have on that form and was able to replicate the problem:

    As you can see on the short clip above, it was caused by the height of the dropdown menu. The selected option was there, it's just not visible because the height is too short. Use the following CSS codes to fix this:

    .form-dropdown {

       height: 40px;


    You can insert the CSS codes on your Form Builder's PREFERENCES > FORM STYLES > CUSTOM CSS section:


    For further reading on how to inject CSS codes, just go to this page: How-to-Inject-Custom-CSS-Codes 

    Give it a spin and let us know if that worked :)

  • Profile Image

    Answered by fitmealsmurray on August 12, 2016 at 10:46 AM
    That's awesome ! Thank you - I'll try it when I get home
    Anne-Marie Tanner
  • Profile Image
    JotForm Support

    Answered by Jim_R on August 12, 2016 at 12:21 PM

    Anytime :)

    Please keep us posted, keep safe.