What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My clients credit card numbers are not showing, just # Symbols,

    Asked by apricotlanevb on August 12, 2016 at 10:32 AM
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    JotForm Support

    Answered by Rose on August 12, 2016 at 11:55 AM

    When I cloned your form and worked on it, I realised that you don't use a payment tool.  Please note that asking personal sensitive information such as credit card details violates our terms of use. That's why, I deleted those field from your form

    I suggest you to use one of our payment tool to get payment. You can have a look following user guidances for more information but we are always ready to assist you if  you need any help from our side. 




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    Answered by apricotlanevb on August 12, 2016 at 12:33 PM

    But is says "receive 10 payments"


    What does that mean?


    What are the steps I can take to receive payments? Thank you.

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    JotForm Support

    Answered by david on August 12, 2016 at 01:51 PM

    It is possible to receive payments through forms using one of our many payment processors:


    Using a payment field will allow you to collect payments when the form is submitted.  Those payments will be processed through the associated payment processor and will require setting up an account with that service.

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    Answered by apricotlanevb on August 12, 2016 at 01:56 PM

    So the ONLY way to use jotform is processing payment online? My contract does not allow me to process online payment, thats why we used jotform. If I can no longer accept customers information without processing the payment then jotform will no work for me anymore. I am understanding this correctly?


    Thank you

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    JotForm Support

    Answered by david on August 12, 2016 at 03:22 PM

    Yes, we do not allow for the collection of credit card details directly through forms.  We recently became PCI compliant which required us to enforce this much more strictly. 

    It is possible to set up payment authorization:


    But that would also need to be done through one of our payment processors.