What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to send ID numbers to customers via email

    Asked by sauloporanga on August 12, 2016 at 03:39 PM

    Dear all,

     

    I would create a form that allow our customer receive some protocol or ID number, via e-mail, after submit the form.

    I can not find some gadget with this issue. I tryed Unique ID but coldn't find reply number via email.

     

    Could you help me with this question?

     

    Kinds Regards


    Saulo Poranga

    saulo.poranga@grupotx.com.br

    protocol allow
  • Profile Image
    JotForm Support

    Answered by Boris on August 12, 2016 at 05:10 PM

    If I understand you correctly, you wish to generate a special number on your form, and make sure that your user receives it over email when they submit your form.

    Yes, this can be achieved by using our Unique ID widget, as described in more detail within the following guide:

    https://www.jotform.com/help/79-How-to-Add-Custom-Unique-IDs-to-your-Form-Submissions

    To make sure that your Unique ID is correctly included within the autoresponder email your user will receive, you can try removing your existing autoresponder, and setting up a new one in its place:

    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    If Unique ID is still not working to your satisfaction after that, could you please provide some more information about how you are expecting the "ID number" to be created, or what is its designed function, and we'll be happy to look for possible ways to achieve your requirement. Thank you