What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I open our encrypted key file/document?

    Asked by EllenJoseph on August 18, 2016 at 11:52 AM

    I encripted a form and downloaded the key you created.  However, I can't open that document to read the key information.  Can you help me?  Thank you.  

    I have now removed the encription because I want to make sure I can read the data we get, until this problem is resolved.  Thank you.  

    Page URL:

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    JotForm Support

    Answered by Mike on August 18, 2016 at 12:57 PM

    Thank you for contacting us.

    You do not need to open the key file on your computer. The key file is supposed to be uploaded via internet browser, so it will decrypt the data locally in your browser. For example, if you access the form submissions page from another computer or browser, you will be asked to upload the key file.

    Once the key is uploaded it is stored in a browser local storage, and it will decrypt the form data on submissions page.

    Please make sure to store the key file in a safe and secure place. If the private key is lost, all data encrypted will be permanently lost.

    If you need any further assistance, please let us know.

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    Answered by Brenda  on January 24, 2017 at 12:26 PM

    I am trying to upload my key file, but once I browse and select the file from my desktop nothing happens.  Just the file name is appearing in the 'choose file" box but that's it, no action happens.



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    JotForm Support

    Answered by Mike on January 24, 2017 at 02:08 PM


    Your question has been moved into a separate thread:


    It will be updated shortly.