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MMBEntertainmentAsked on August 18, 2016 at 2:25 PM
Eveneing
Im not receiving email notifications of new form submissions is this something you could have a look at for me please.
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Welvin Support Team LeadReplied on August 18, 2016 at 4:32 PM
That is because your primary email address has been placed in our bounce list. I've fixed this to our end, but to prevent this from happening again, we recommend doing the following to your end:
1. Add noreply@jotform.com and noreply@formresponse.com to your contact and safe sender list.
2. Whitelist Jotform. You can see our list of IP addresses and sending domains from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
For more information with regards to this matter, please check the following guides:
https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications