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    I'm not receiving email notifications

    Asked by MMBEntertainment on August 18, 2016 at 02:25 PM

    Eveneing

    Im not receiving email notifications of new form submissions is this something you could have a look at for me please. 

    email notifications not receiving email email receiving
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    JotForm Support

    Answered by Welvin on August 18, 2016 at 04:32 PM

    That is because your primary email address has been placed in our bounce list. I've fixed this to our end, but to prevent this from happening again, we recommend doing the following to your end:

    1. Add noreply@jotform.com and noreply@formresponse.com to your contact and safe sender list.

    2. Whitelist Jotform. You can see our list of IP addresses and sending domains from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

     

    For more information with regards to this matter, please check the following guides:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications