What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm not receiving email notifications

    Asked by MMBEntertainment on August 18, 2016 at 02:25 PM


    Im not receiving email notifications of new form submissions is this something you could have a look at for me please. 

  • Profile Image
    JotForm Support

    Answered by Welvin on August 18, 2016 at 04:32 PM

    That is because your primary email address has been placed in our bounce list. I've fixed this to our end, but to prevent this from happening again, we recommend doing the following to your end:

    1. Add noreply@jotform.com and noreply@formresponse.com to your contact and safe sender list.

    2. Whitelist Jotform. You can see our list of IP addresses and sending domains from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.


    For more information with regards to this matter, please check the following guides: