- jwhiteselAsked on August 18, 2016 at 03:31 PM
I setup an additional user on our account. It said a signup email was sent but they never received anything. I check with our networking department and nothing was getting blocked. please help.
- JotForm SupportBDAVIDAnswered on August 18, 2016 at 05:50 PM
What is the email address you sent the invitation to? Did the recipient check spam or junk folders? You may check if the recipient email is in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List