What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Setting up additional user on account

    Asked by jwhitesel on August 18, 2016 at 03:31 PM

    I setup an additional user on our account.  It said a signup email was sent but they never received anything.  I check with our networking department and nothing was getting blocked.  please help. 




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    JotForm Support

    Answered by BDAVID on August 18, 2016 at 05:50 PM

    What is the email address you sent the invitation to? Did the recipient check spam or junk folders? You may check if the recipient email is in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List