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URI_JOT_FormsAsked on August 22, 2016 at 9:17 AM
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jonathanReplied on August 22, 2016 at 9:21 AM
You will need to remove first the encryption using your private key before you can download/view the Excel file.
User guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
Let us know if this did not work for you.