What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I noticed that part of the credit card number is now blocked out for my submissions. Hopw do I recover that information?

    Asked by jimrazz on August 22, 2016 at 02:50 PM

    Do I have to ask my customers to submit their credit card info again?

    Page URL:
    https://form.jotform.com/53544686990975

    Submissions credit card information
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 22, 2016 at 04:07 PM

    The problem you are having with your credit card numbers being blocked was something done system wide since it is a violation of our terms of usage to have fields on your forms collecting credit card information as we consider that phishing for sensitive information therefore it is not possible to recover that information. 

    It is requested that you please remove those fields and replace them with one of our approved payment integrations to remain in good legal standing otherwise it could result in suspension.

    If you needed that information to be used for credit card authorizations then here is the proper way to gather that type of information:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization