What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My forms are not arriving to my email address

    Asked by paintedearth on August 22, 2016 at 03:33 PM

    Since July 24th i am not recieving forms on my email account but i can see them on my jotform account. What can i do to fix this?


    thank you.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on August 22, 2016 at 05:15 PM

    The email notifications for your for do look to be setup correctly.  I checked our logs for the address in your form and there were only 2 recent email notifications.  The form itself looks to trigger the notifications properly so there may be an issue with the embedded form.

    Try replacing your forms source code with your forms iFrame code:


    This will ensure there is not something in your page interfering with the emails triggering or that there is not out of date code in the page.