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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    None of my jpeg images will upload onto my application for Manchester Print Fair so I have missed the deadline, however there is a standby list l

    Asked by Thomas Tomasska  on August 23, 2016 at 10:52 AM

    Actually I just tried to put the URL of the page into the space below and lost the whole completed application form.


    All my jpeg images upload to other sites without the slightest hitch.  There has to be a very basic problem with your site which renders it a bit on the useless side.

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    JotForm Support

    Answered by BDAVID on August 23, 2016 at 11:34 AM

    What is the form where the .jpeg files will not upload? You may check if you have not listed that file type in the "Extensions" section: https://www.jotform.com/help/29-Which-file-types-are-allowed-for-the-upload-field 

    Let us know if you need more help.

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    Answered by Thomas Tomasska  on August 25, 2016 at 08:45 AM
    None of that is visible to me, but I attach a screen shot if that helps.
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    JotForm Support

    Answered by Jim_R on August 25, 2016 at 10:35 AM

    Hi Thomas, thanks but it's possible you replied to this thread directly from your email. We won't be able to see file attachments if you reply via email.

    To attach an image to your reply, please go to this page directly https://www.jotform.com/answers/913586 and post your reply and screenshot from there (here's how)

    We can also better assist you if you could answer the question asked by my colleague, BDAVID. Please give us the Form ID/URL that you're working on so we can directly check it.