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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Why I'm not receiving submissions to my email?

    Asked by yoreganics on August 23, 2016 at 02:20 PM

    could you please help me with figuring out to my email which is kim@yoreganics.com

     

    it used to forward but now it doesn't

    Page URL:
    http://www.yoreganics.com/pages/new-wholesale-account-form

    Submissions forwarded email seeing
  • Profile Image
    JotForm Support

    Answered by Nik_C on August 23, 2016 at 04:27 PM

    I checked your email in our logs and I see that it is in our Bounce list and the reason is below:

    Reason(s) : smtp;550 5.1.1 <kim@yoreganics.com> - 198.2.179.10 has sent to too many recipients this hour. IB607

    I removed your email from our Bounce list and you should be able to receive the submissions.

    Also please check this guide on how to prevent such issues. And, you can whitelist our domains.

    We're sorry for this inconvenience, if you need further assistance please let us know!

    Thank you.