What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Credit Card Fields

    Asked by jeana_owens on August 23, 2016 at 04:03 PM

    When I put in a field for credit card #, and it is submitted, it comes through like this:  1234########1234

    When the form is submitted all I see is the first 4 numbers, 8 # signs, and the last 4 numbers.  I've tried to do it in a text field, numerical field and I can't get it to come through to my forms to be able to capture the CC#'s.  HELP!

     

    credit card credit card fields My Forms text field
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    JotForm Support Manager

    Answered by Jeanette on August 23, 2016 at 06:21 PM

    The reason why this is happening is because you cannot create forms to request CC critical information on plain text fields. This practice violates our terms of use. You must use any of our payment integrations instead. Please refrain from doing forms like that. Otherwise your account along with your forms might get suspended by our system.

    Here is a link to know how to setup a payment integration.

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form