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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Contact Form is getting blank answers for required fields

    Asked by cantrade on August 24, 2016 at 01:42 PM

    I have a form that is used for inquiries to our club and we have three required fields within the form.  Name, Phone and email address are all required.  We recently received an inquiry without two of these fields completed.  Today, I just tested the form and it did not accept my submission until all three required fields contained information.

    It is a mystery to me how a non-member can submit an inquiry without the required contact information. I wonder how this happened?

    Page URL:

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    Answered by KadeJM on August 24, 2016 at 02:23 PM

    To my understanding I see you're having an issue with receiving blank answers for required fields that were submitted via your form.

    There are a number of reasons this could happen but the majority of this problem tends to occur with spammers or users that are filling in your form with an obsolete browser and computer.

    The "requirement" feature needs javascript to function properly so when that's disabled or not kept up to date with the latest version problems like this can happen and it would be ignored.

    Some ways you can combat this problem would be to add a captcha field and also better yet add our NoScript widget to disable your form if the user is detected as having issues with javascript.

    If this continues to be an issue though then please feel free to let us know and we'll gladly investigate it further if needed.

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    Answered by cantrade on August 24, 2016 at 02:45 PM

    Well, I tried it myself with a current browser and it did not fill in 2 of the 3  required fields.  Initially, it would not allow me to submit until the fields were filled so that part is working well.  I think this form is not configured properly.

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    Answered by KadeJM on August 24, 2016 at 02:54 PM

    Okay, thank you kindly for the update about this problem.

    I went to check your link and that didn't seem to be the right page due to a page not found error.

    You have a couple forms on your account but I'm not sure which is the one with this issue.

    Would you mind telling us the name of the form or providing us with a link to the correct form you are having this problem on so we can investigate it further?

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    Answered by cantrade on August 24, 2016 at 08:44 PM

    The form is titled "Naked Zozobra" .  Zozobra is a festival in NM all about burning Old Man Gloom. 

    I must have configured the form incorrectly.  Take a look.


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    Answered by cantrade on August 24, 2016 at 08:47 PM

    The form is at this address:


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    JotForm Support

    Answered by jonathan on August 24, 2016 at 11:36 PM

    The embedded form https://www.jotform.us/form/61947473562162   in your website must be having script conflict with the other scripts existing on the website. This could be causing the required field validation to misbehave.

    I suggest you try first re-embedding your form on the website using instead its iframe embed publish code

    User guide: Getting-the-form-iFrame-code

    Make sure to clean/remove first any previous script code of the form before adding the iframe code.

    Then observer later on if issue is still happening. Let us know if it does.