What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emailing Forms

    Asked by ecthansen on August 24, 2016 at 03:31 PM

    I changed the email address of where my form should be getting sent to and i'm still getting the form replys and not the new address. How do I change this?

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    JotForm Support

    Answered by BJoanna on August 24, 2016 at 04:42 PM

    I have checked webpage you provided, but I was not able to find any JotForm form. Please provide us exact URL of your embedded form. 

    I have also checked forms on your account and you have only one form with submissions http://www.jotform.us/form/53144377068156 

    Recipient email address set inside of that form is ma************s@g***l.com

    However when I checked our email log there is no entry for that email address. After that I have checked our log with email address of your account and I saw that recent test Notification were sent to email address of your account. I saw that you have tested your email Notification using "Test Email" button. Please note that this will always send the email notification to email address of your account. You have to make an actual submission in your form to test the recipient email address you have set in the form. 

    How to Properly Add, Change, and Test a New Email Recipient Address

    Hope this will help. Let us know if you need further assistance.