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  • Profile Image

    My forms are not getting to my email address.

    Asked by CMDR on August 24, 2016 at 05:04 PM

    I have done 3 test submissions today 8/24/16 and none of them have come thru to my email address. 

    Page URL:
    http://www.connorandmilliesdogrescue.org/foster-application.html

    My Forms email Getting not getting
  • Profile Image
    JotForm Support

    Answered by liyam on August 24, 2016 at 07:45 PM

    Hello CMDR,

    I just checked your email delivery logs but I did not find any email delivery failures. Have you checked your junk mail/spam folder if the emails landed there?

    If you are using an email client such as Eudora or MS Outlook and you do not see the emails anywhere, please try logging in to your webmail account and check the spam folder there. There is possibility that the missing emails landed in the spam folder on your webmail. And due to this reason to why your email client was not able to sync/download the email alerts which you are looking for.

    Note: You can also view your email delivery logs by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If you have questions or if you need assistance, please let us know.

    Thanks :)

  • Profile Image

    Answered by Parker_Yamaha on August 24, 2016 at 07:53 PM

    Same issue with us today

  • Profile Image

    Answered by CMDR on August 24, 2016 at 08:45 PM
    This has been going for a week. I help run a dog rescue in Las Vegas and this has cost us fosters since we didn’t get their applications on time and we couldn’t save dogs from being killed at the local kill shelter because of it.
    Darlene Blair
    (702) 525-1867
    cmdradministrator@cox.net
    http://www.connorandmilliesdogrescue.org
    Adopt Don’t Shop
    Be CMDR Strong
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on August 24, 2016 at 10:19 PM

    Hello Darlene,

    We're sorry to hear that. I, myself am an animal person so I do very well feel that sense of urgency. Have you already checked your junk mail folder as I have mentioned from my response earlier?

    Looking forward to your response.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by liyam on August 24, 2016 at 10:21 PM

    Hello Parker_Yamaha,

    I see that you have opened already a thread regarding a similar concern. However, for better assistance, we opt to give you a response on that thread which you have started. 

    Thanks for your patience.

  • Profile Image

    Answered by CMDR on August 24, 2016 at 10:45 PM
    Yes I did it never came thru I also did some test from our website and they didn’t come thru until after I sent the email about it it seems to be fixed now but hope it doesnt happen again.
    Darlene Blair
    (702) 525-1867
    cmdradministrator@cox.net
    http://www.connorandmilliesdogrescue.org
    Adopt Don’t Shop
    Be CMDR Strong
    ...
  • Profile Image

    Answered by CMDR on August 29, 2016 at 04:45 PM
    This form should have title Adopt A Dog Interest Form not foster application. I have saved and published it several times and it still is wrong please fix or tell me how to fix.

    thank you
    Darlene Blair
    (702) 525-1867
    cmdradministrator@cox.net
    http://www.connorandmilliesdogrescue.org
    Adopt Don’t Shop
    Be CMDR Strong
    Begin forwarded message:
    ...
  • Profile Image
    JotForm Support

    Answered by david on August 29, 2016 at 06:47 PM

    Since your most recent question is unrelated to the original, I have moved it to a thread of its own.  I will address your new question in the following thread shortly:

    https://www.jotform.com/answers/919721

  • Profile Image

    Answered by CMDR on August 29, 2016 at 08:45 PM
    This form should be titled Adopt a Dog Interest Form not Foster Application. If you look at the form and the title they don’t match what is showing up in your data base. Please fix this as it is confusing to our staff when they are submitted. It is save with the right title on our page with JotForm but not in your database.
    Thank you
    ...
  • Profile Image

    Answered by CMDR on August 29, 2016 at 08:45 PM
    This form should be titled Adopt a Dog Interest Form not Foster Application. If you look at the form and the title they don’t match what is showing up in your data base. Please fix this as it is confusing to our staff when they are submitted. It is save with the right title on our page with JotForm but not in your database.
    Thank you
    ...
  • Profile Image

    Answered by CMDR on August 29, 2016 at 08:45 PM
    This form should be titled Adopt a Dog Interest Form not Foster Application. If you look at the form and the title they don’t match what is showing up in your data base. Please fix this as it is confusing to our staff when they are submitted. It is save with the right title on our page with JotForm but not in your database.
    Thank you
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on August 29, 2016 at 11:50 PM

    Hello CMDR,

    We usually move questions to a new thread, but anyhow, I have corrected the page title of your Dog Interest form.

    Thanks.

  • Profile Image

    Answered by CMDR on August 30, 2016 at 11:45 AM
    It still is not fixed. I do not want to have to redo this form so please fix it.
    Hi,
    Please click on the link below to complete this form.
    https://form.jotform.com/61918346690161
    Thank you!
    Darlene Blair
    (702) 525-1867
    cmdradministrator@cox.net
    http://www.connorandmilliesdogrescue.org
    Adopt Don’t Shop
    Be CMDR Strong
    ...
  • Profile Image
    JotForm Support

    Answered by david on August 30, 2016 at 01:01 PM

    I split your question off to a different thread and answered there:

    https://www.jotform.com/answers/919721

    However, it looks like you may not have received that response.  I went ahead and updated your email notifications and they should now have the correct heading.