- drkirkwilsonAsked on August 25, 2016 at 09:51 AM
I have created and saved 15 language versions of a form. I definitely know to Save often, often, often. Today I added 7 languages. I previewed all of them and they were all displaying correctly. Then I tested the form as it was called from a website. Swahili and Urdu versions had reverted back to English. Five other new language translations of the form worked perfectly. What happened? I am positive I did everything right.
Why does Jotform randomly delete translations and revert back to English???
Can some competent software engineer recover my work. This is not the first time I have lost translation work.
- JotForm SupportJim_RAnswered on August 25, 2016 at 11:29 AM
I noticed you have posted a few threads regarding your changes not being saved. JotForm doesn't randomly delete your translation and revert them back to English. As explained by my colleague on this thread https://www.jotform.com/answers/903229 there's a possibility that your session expired when you saved your changes for the Swahili and Urdu translations.
Another colleague of mine further explained how to determine if you're still logged in or not to your account. As a resolution, I will recommend the following:
1. Although this isn't something necessary, aside from the FORM BUILDER page where you make your changes, open a new tab and go to this link https://www.jotform.com/myaccount/ This is just an additional way to ensure that your changes will be saved properly. Before hitting SAVE on the FORM BUILDER, I recommend you go back to that tab you opened (the one I just mentioned above) and reload that tab first. IF you see your username at the top-right like so,
after reloading the page, then this means you're still logged in so your changes should be saved properly.
2. The translation feature itself (and saving thereafter) works since your form is being translated to the right languages you added. The only issue you're currently facing is that it randomly doesn't save your changes for some languages (in this instance, Swahili and Urdu). If by any chance you still encounter the languages not saving properly after doing #1 above, then try clearing your browser's cache and cookies. I understand this may look unnecessary too but we're hoping to further isolate the problem by omitting client-sided things like these.
3. If all else fails, please tell us what browser you're using (and the version too), how you encountered the problem, send us screenshots if applicable (here's how), and if possible some guidance on how we could replicate the problem on our end.
Hoping to hear from you soon.
- Kirk WilsonAnswered on August 25, 2016 at 05:25 PM
I have frequently checked that the Account is in my name. I have saved at every juncture I could save. I have cleared my browser cache within your application and using the Chrome clear browsing history option.
I actually viewed the Urdu and Swahili versions in the Preview mode and what I had entered for Urdu and Swahili versions displayed.
I have been using the Internet since it was called the ARPANET in the late 1970's and ran a software company for 30 years. I am pretty sure that your engineers can come up with a more fail-safe method to log a person out and display a different page when the person is no longer connected. The localizer.co website that I use for website translation automatically switches the user to a log in page if they are no longer connected.
I will take screenshots in the future but I think being able to view a page in the Preview mode certainly suggests that a page has been saved, don't you think?
Am I the only user who has experienced loss of data from time to time on Jotform?
- JotForm SupportKiranAnswered on August 25, 2016 at 07:19 PM
I have cloned your JotForm to my account and see that the translations for Swahili and Urdu are not saving. However, when I tried to create a new form by adding these two languages it seems to be working fine. It looks like there is a conflict with something else. Please allow me some time to run few tests and get back to you later.
Thank you for your patience.
- drkirkwilsonAnswered on August 25, 2016 at 08:45 PMThanks. Will do.
Wilson, Ed.D., CEO, World Change Network
266 Washington Ct, Sebastopol CA 95472 USA
Tel: +1-707-206-6171, Mobile: 1-707- 291-9101 Fax:
On 8/25/2016 4:19 PM, JotForm wrote:
New response received
A new response has
Answered by Kiran
I have cloned your JotForm to my account and see that
the translations for Swahili and Urdu are not saving.
However, when I tried to create a new form by adding
these two languages it seems to be working fine. It
looks like there is a conflict with something else.
Please allow me some time to run few tests and get back
to you later.
Thank you for your patience.
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- JotForm SupportKiranAnswered on August 25, 2016 at 11:34 PM
Thank you for being patient. After testing the form at my end, it looks like it is taking some time to update the language translation. At the time of my last post, the form with the translation was displaying the translated text empty when I checked immediately. However, I came back after few minutes and see that the translated text is existing.
To make sure, I cloned the form again and translated the text. When I checked the form again immediately after saving and closing the form which didn't display the translated text. But, it displayed after a few minutes and the language selection is displaying well with these languages.
The other independent form was a simple form which might have saved the translated information quickly. Could you try translating the text once again on the form and see if that works? Please try updating few fields on the form for one language and let us know how it goes.
Let us know if you need any further assistance. We will be happy to help.