What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I am not receiving notifications on my forms ?

    Asked by silasmconceicao on August 29, 2016 at 04:02 PM
    When I put my email to make the sending test, does not reach the message.
  • Profile Image
    JotForm Support

    Answered by Nik_C on August 29, 2016 at 06:15 PM

    I checked your email in our email logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from ig.com.br

    I removed it from our bounce list so you should receive your submissions now.
    Also, please check this guide on how to prevent such issues. What is also helpful is to Whitelist our Domains.

    We're sorry for this inconvenience.
    Please let us know if you have any further questions.
    Thank you!