Why I am not receiving notifications on my forms ?

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    silasmconceicao
    Asked on August 29, 2016 at 04:02 PM
    When I put my email to make the sending test, does not reach the message.
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    Nik_C
    Answered on August 29, 2016 at 06:15 PM

    I checked your email in our email logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from ig.com.br

    I removed it from our bounce list so you should receive your submissions now.
    Also, please check this guide on how to prevent such issues. What is also helpful is to Whitelist our Domains.

    We're sorry for this inconvenience.
    Please let us know if you have any further questions.
    Thank you!