What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to upgrade?

    Asked by visanand on August 31, 2016 at 10:13 AM
    i am not able to upgrade my account. I have an Indian visa/mastercard debit card. please help.
    card My Account visa indian
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    JotForm Support

    Answered by Charlie on August 31, 2016 at 11:23 AM

    May we know what error you are getting? If you could provide us a screenshot of it, then that would help us better. Please do make sure that the debit card and the bank allows you to make transaction and there's no limitation. You can contact them for further help.

    If I may also suggest, you can check this guide on how to upgrade to a higher subscription plan: https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    We'll wait for your response.