What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not receiving submissions to my email?

    Asked by nicksparksweddings on August 31, 2016 at 03:02 PM

    Emails are not coming to my inbox from my contact form. There are no spam settings enables. The past three emails did not go through! 

    Page URL:
    www.nicksparksweddings.com/contact

    Emails emails not working submissions not receiving
  • Profile Image
    JotForm Support

    Answered by Nik_C on August 31, 2016 at 05:22 PM

    I checked your email in our logs and I saw that it ended in our Bounce list and the reason is below:

    Reason(s) : smtp; 552 5.2.0 aff91t01Y4phVRk01 - aff91t01Y4phVRk01ffAks

    I removed your email from our Bounce list so you will be able to receive emails now. 

    Please check this guide on how to prevent such issues in future. Also, you should whitelist our domains, it helps as well.

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you!