Why I'm not receiving submissions to my email?

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    nicksparksweddings
    Asked on August 31, 2016 at 03:02 PM

    Emails are not coming to my inbox from my contact form. There are no spam settings enables. The past three emails did not go through! 

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    Nik_C
    Answered on August 31, 2016 at 05:22 PM

    I checked your email in our logs and I saw that it ended in our Bounce list and the reason is below:

    Reason(s) : smtp; 552 5.2.0 aff91t01Y4phVRk01 - aff91t01Y4phVRk01ffAks

    I removed your email from our Bounce list so you will be able to receive emails now. 

    Please check this guide on how to prevent such issues in future. Also, you should whitelist our domains, it helps as well.

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you!