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iveyphotographyAsked on September 2, 2016 at 10:22 AM
I am no longer receiving submission emails to my account address csmith@iveystudio.com. Can you reset it?
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beril JotForm UI DeveloperReplied on September 2, 2016 at 11:11 AM
We are sorry for the inconvenience that may have caused.
Your email address, csmith@iveystudio.com is NOT in our bounce list.
I've also checked your Mail Logs. It seems [2016-09-02 10:58:47] Submission #348637526245768931 Form #23616196704153 SENT to csmith@iveystudio.com from noreply@jotform.com via AMAZONSES
However, [2016-09-01 23:43:26] Submission #348597006561493380 Form #42806134846154 FAILED to csmith@iveystudio.com from noreply@jotform.com via AMAZONSES
Did you remove your email address from bounce list on your side?
https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.