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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stripe not allowing me to connect.

    Asked by dewittmb on September 07, 2016 at 12:46 PM

    I am trying to add my stripe account to this form. I have ran the wizard and it has a blue button asking me to connect to my stripe account. I click it and then it ask if I want to connect my stripe account to this form. I click connect and the blue bar has a loading wheel for a few seconds then goes back to saying connect to your stripe account. What am I doing wrong?

    Page URL:

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    JotForm Support

    Answered by BDAVID on September 07, 2016 at 02:11 PM

    When you click on the connect button, a window should popup for you to login to your Stripe account:

    Make sure your browser isn't blocking the popup window. Try also in another browser, or in Chrome incognito window. Let us know if you need more help.

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    Answered by SafeIndy on September 14, 2016 at 01:04 AM

    I have the same problem. It accepts my login info and connects to stripe in the pop up indicated with an arrow above, then when I go back to the widget window it indicates it is not connected.
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    JotForm Support

    Answered by Chriistian on September 14, 2016 at 02:47 AM

    Hello @SafeIndy. To better assist you with your concern, I have moved your question to a new thread. Please follow this link to view that thread: https://www.jotform.com/answers/931712. Thank you.