Stripe not allowing me to connect.

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    dewittmb
    Asked on September 07, 2016 at 12:46 PM

    I am trying to add my stripe account to this form. I have ran the wizard and it has a blue button asking me to connect to my stripe account. I click it and then it ask if I want to connect my stripe account to this form. I click connect and the blue bar has a loading wheel for a few seconds then goes back to saying connect to your stripe account. What am I doing wrong?

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    BDAVID
    Answered on September 07, 2016 at 02:11 PM

    When you click on the connect button, a window should popup for you to login to your Stripe account:

    Make sure your browser isn't blocking the popup window. Try also in another browser, or in Chrome incognito window. Let us know if you need more help.

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    SafeIndy
    Answered on September 14, 2016 at 01:04 AM

    I have the same problem. It accepts my login info and connects to stripe in the pop up indicated with an arrow above, then when I go back to the widget window it indicates it is not connected.
     
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    Chriistian
    Answered on September 14, 2016 at 02:47 AM

    Hello @SafeIndy. To better assist you with your concern, I have moved your question to a new thread. Please follow this link to view that thread: https://www.jotform.com/answers/931712. Thank you.