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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I haven't been able to run a submission report in two days?

    Asked by NYYC on September 08, 2016 at 04:10 PM

    I am trying to export a submission report to Excel but it is not working.  I tried in Chrome and IE.  The wheel just keeps spinning for an hour.


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    JotForm Support

    Answered by BDAVID on September 08, 2016 at 07:03 PM

    I just tried your form "http://www.jotformpro.com/form/61015069404952", and the Excel export feature worked fine: https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel 

    Please try clearing browser cache. If that is not the form you are referring to, please let us know which one is, so we can check further.

    Let us know if you need more help.