I haven't been able to run a submission report in two days?

  • NYYC_IT
    Asked on September 8, 2016 at 4:10 PM

    I am trying to export a submission report to Excel but it is not working.  I tried in Chrome and IE.  The wheel just keeps spinning for an hour.

     

  • David JotForm Support Manager
    Replied on September 8, 2016 at 7:03 PM

    I just tried your form "http://www.jotformpro.com/form/61015069404952", and the Excel export feature worked fine: https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel 

    I havent been able to run a submission report in two days? Image 1 Screenshot 20

    Please try clearing browser cache. If that is not the form you are referring to, please let us know which one is, so we can check further.

    Let us know if you need more help.