My form results are not being received in my Hotmail Account now, when they were before.

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    SteveHighlander
    Asked on September 08, 2016 at 04:54 PM

    I have always used my hotmail to receive reservations.  All of a sudden they are not coming, although they are being sent to a secondary address upon submission.

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    BDAVID
    Answered on September 08, 2016 at 07:37 PM

    Please check your spam/junks folder, our mail logs shows good delivery: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com