What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form results are not being received in my Hotmail Account now, when they were before.

    Asked by SteveHighlander on September 08, 2016 at 04:54 PM

    I have always used my hotmail to receive reservations.  All of a sudden they are not coming, although they are being sent to a secondary address upon submission.

    Page URL:
    http://form.jotform.us/form/12013657685

    hotmail in being received not being received
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 08, 2016 at 07:37 PM

    Please check your spam/junks folder, our mail logs shows good delivery: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com