What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Auto-responder: Email is not sending to selected email address.

    Asked by glennrehn on September 08, 2016 at 06:26 PM

    people who fill out this form are not getting the notification.  any idea why?

    Page URL:

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    JotForm Support

    Answered by Kevin_G on September 08, 2016 at 09:48 PM

    I have tested your form and checked the email log for the email address I selected in the field "Your Email *", I can see the email is being sent properly: 

    You may also check your email history by following this guide: How-to-View-All-Your-Form-Email-History

    Also, if you're still not getting emails, please ask your email provider to white-list our IP addresses, maybe there is some security that does not allow the intended email addresses to receive the email. 

    Here you will find our info to white-list: Whitelisting-JotMails-IP-Addresses

    Hope this helps.