What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting emails

    Asked by babynest on September 12, 2016 at 02:34 PM

    I am not getting emails when someone fills out the placenta order or childbirth class registration.  Can you tell me why or how to ensure I get these emails?

    Sherilee

    Emails Getting not getting OR how
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    JotForm Developer

    Answered by selen on September 12, 2016 at 03:39 PM

    Your email address is in the bounce list. This is the reason why you are not getting emails from JotForm.

    I have removed it now from the list. You should be able to receive new notifications now. I checked your form and I can see that the notification is configured correctly.

    Related guides:
    How-to-Remove-Your-Email-Address-from-Bounce-List
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Thank you.