Not getting emails

  • Profile Image
    babynest
    Asked on September 12, 2016 at 02:34 PM

    I am not getting emails when someone fills out the placenta order or childbirth class registration.  Can you tell me why or how to ensure I get these emails?

    Sherilee

  • Profile Image
    selen
    Answered on September 12, 2016 at 03:39 PM

    Your email address is in the bounce list. This is the reason why you are not getting emails from JotForm.

    I have removed it now from the list. You should be able to receive new notifications now. I checked your form and I can see that the notification is configured correctly.

    Related guides:
    How-to-Remove-Your-Email-Address-from-Bounce-List
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Thank you.