Create PDF Form: It gets stuck on "Working...", but PDF form is not being generated.

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    Asked on September 13, 2016 at 05:24 PM

    When I try and create a PDF form it takes forever and doesn't do anything...

    its keeps saying working...but nothing happens.

    Please advise.

    Thanks. :)

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    Answered on September 13, 2016 at 07:48 PM

    I think this is related to the fact that your account is currently suspended and it happened because you're asking for Credit Card details in your form. 

    Here is a screenshot of the guilty fields: 

    Please do note that asking for CC info goes against our terms, here is the link to them so you can read and know how to avoid being suspended: 

    Also, in order to re-activate your account I had to remove those fields. 

    Do note also that it is a must to use our payment integrations if you want to collect CC details, here is the link to our current apps: 

    Here is a guide that may also help you: How-to-Enable-Payment-Authorization

    After activating your account I tested the PDF fillable form feature and I  was able to download it: 

    Please test again on your end and let us know if the issue persists.