What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to connect with Stripe.

    Asked by SafeIndy on September 14, 2016 at 02:45 AM
    I have the same problem. It accepts my login info and connects to stripe in the pop up indicated with an arrow above, then when I go back to the widget window it indicates it is not connected.
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    JotForm Support

    Answered by Chriistian on September 14, 2016 at 02:55 AM

    I cloned your most recent form and integrated it with Stripe. So far I cannot seem to replicate the issue that you encountered. I was able to connect the cloned form with my Stripe account from the pop-up page.

    Are you perhaps logged in to your stripe account on a different tab while connecting the form? Can you please try logging out of Stripe, clear your browser cache, then connect with Stripe again. Please also check if the URL of the form builder starts with https://www.jotform.com.

    If the issue still persists, please let us know.


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    Answered by Victoria on September 16, 2016 at 01:48 AM

    I tried it on another browser (Chrome) and it worked right away. Never worked for me on Safari 9.1.2 on Mac (Yosemite).