What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Credit card info is blocked out.

    Asked by angelasong5 on September 14, 2016 at 09:32 PM

    I have created a form to receive shipping and payment information from customers however when some customers fill out the form their credit card info is automatically blocked out and all I can see is the first and last 4 digits of the number.  I need to fix this asap.

    credit card credit card info fill all
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    JotForm Support

    Answered by Chriistian on September 14, 2016 at 11:37 PM

    Please allow me to inform you that collecting credit card information using plain text fields is strictly prohibited on Jotform. It is considered a violation of our terms, and as such any fields that collect credit card numbers will be replaced with number signs (#).

    I would suggest to delete the fields that collect credit card information on your form to avoid getting autosuspended by our phishing detector.

    If you want to collect credit card information without charging it, you will have to use one of the available payment integrations such as Stripe or Paypal. You can check out our guide here on How to Enable Payment Authorization.
    Thank you.